Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions section, where we address common queries about MS Computer Services, our offerings, and how we can assist you. If you have a question that’s not answered here, please don’t hesitate to reach out to our team for further assistance.
What services do you offer at MS Computer Services?
At MS Computer Services, we offer a wide range of services, including hardware repair, software troubleshooting, networking solutions, printer services, and computer accessories. Our expertise covers desktops, laptops, and various computer accessories.
What are your business hours and location?
Our business hours and location details can be found on our “Contact Us” page. We are conveniently located in Gurgaon, and our hours of operation are Mon-Sat 10:00 AM to 8 PM. You can also reach out to us through phone or email during these hours.
Do you provide on-site services, or do I need to visit your workshop?
We offer both on-site and in-shop services for your convenience. Depending on the nature of your issue, we can dispatch a technician to your location or you can visit our workshop for in-depth diagnostics and repairs.
How long does a typical repair take, and what is the turnaround time?
The repair time can vary based on the complexity of the issue and the availability of replacement parts. During the quotation phase, we provide an estimate of the turnaround time so you know what to expect. Our team works diligently to complete repairs as quickly as possible without compromising on quality.
Do you offer warranties on your repairs?
Yes, we stand behind our work. We offer warranties on our repairs, and the terms vary depending on the type of repair and the components used. Please consult with our team for specific warranty details related to your repair.
How much will my repair cost, and do you provide upfront quotations?
We believe in transparency, and we provide detailed quotations before any work begins. The cost of your repair will depend on factors such as the type of device, the extent of the damage, and the cost of replacement parts. Our quotations are clear and include all costs, so you’ll know exactly what you’re paying for.
Can you assist with data recovery in case of data loss?
Yes, we offer data recovery services in the event of data loss due to accidental deletion, hardware failure, or other issues. Our experts use advanced techniques to retrieve your valuable data whenever possible.
Do you provide Annual Maintenance Contracts (AMCs)?
Absolutely! We offer Annual Maintenance Contracts to ensure regular upkeep and quick support for your computer systems. AMCs are tailored to your specific needs and provide peace of mind for your IT infrastructure.
Do you sell computer accessories, and can I trust the quality of your products?
Yes, we offer a range of high-quality computer accessories, including keyboards, mice, chargers, and more. We carefully select our products to ensure they meet our quality standards, so you can trust the reliability and durability of our accessories.
How can I contact your customer support team for assistance?
You can reach our customer support team through the contact details provided on our “Contact Us” page. Feel free to call us, send an email, or use the contact form on our website. We’re here to help you with any inquiries or issues you may have.